About PandaDoc
Streamlining document workflows for growing organizations
Key Highlights
- Over 35,000 customers including Cisco and HubSpot
- Headquartered in San Francisco, California
- Raised $50M+ from investors like Rembrandt Venture Partners
- Offers unlimited PTO and flexible remote work options
PandaDoc is a document workflow automation platform headquartered in San Francisco, California, that serves over 35,000 organizations, including notable clients like Cisco and HubSpot. The platform streamlines the creation, management, and signing of digital documents such as proposals, quotes, and ...
🎁 Benefits
PandaDoc offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy, allowing employees to maintain a healthy work-...
🌟 Culture
PandaDoc fosters a remote-friendly culture that emphasizes collaboration and innovation, encouraging employees to contribute ideas and take ownership ...
Account Manager • Mid-Level
Overview
PandaDoc is hiring a Small Business Account Manager to drive revenue growth and foster long-term partnerships with small to medium-sized businesses. You'll work cross-functionally with marketing, sales, product, and customer success teams. This role requires strong account management skills and a focus on customer success.
Job Description
Who you are
You have experience in account management, particularly within small to medium-sized businesses, and understand the nuances of driving revenue growth in this segment. You thrive in a collaborative environment, working closely with marketing, sales, and customer success teams to ensure clients receive exceptional service and value. Your ability to build strong relationships with clients is key to your success, as you act as a trusted advisor and advocate for their needs.
You are proactive in identifying opportunities for growth within your assigned portfolio, consistently exceeding targets for Net Dollar Retention (NDR). You understand the importance of customer success and retention, partnering closely with the Customer Success team to minimize churn and maximize the value delivered to clients. Your strategic mindset allows you to develop a deep understanding of your clients' businesses, challenges, and goals, enabling you to tailor your approach to meet their specific needs.
What you'll do
In this role, you will be instrumental in driving significant revenue growth within your assigned SMB portfolio. You will consistently exceed monthly NDR targets through strategic account management and proactive identification of expansion opportunities. You will conduct regular account health reviews with customers, clearly communicating the value they are receiving and outlining strategies for continued partnership and growth.
You will collaborate with cross-functional teams, including marketing, sales, product, and customer success, to develop close relationships with your customers. Your focus will be on ensuring exceptional customer adoption and addressing their needs proactively. By delivering value and acting as a trusted advisor, you will help minimize customer churn and maximize retention. Your role will also involve identifying opportunities for upselling and cross-selling, contributing to the overall growth of the business.
What we offer
PandaDoc offers a dynamic work environment where you can make a significant impact on our growth. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in fostering long-term partnerships with our valuable small to medium-sized business customer base and help shape the future of our company.
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