About PandaDoc
Streamlining document workflows for growing organizations
Key Highlights
- Over 35,000 customers including Cisco and HubSpot
- Headquartered in San Francisco, California
- Raised $50M+ from investors like Rembrandt Venture Partners
- Offers unlimited PTO and flexible remote work options
PandaDoc is a document workflow automation platform headquartered in San Francisco, California, that serves over 35,000 organizations, including notable clients like Cisco and HubSpot. The platform streamlines the creation, management, and signing of digital documents such as proposals, quotes, and ...
🎁 Benefits
PandaDoc offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy, allowing employees to maintain a healthy work-...
🌟 Culture
PandaDoc fosters a remote-friendly culture that emphasizes collaboration and innovation, encouraging employees to contribute ideas and take ownership ...
Overview
PandaDoc is hiring an Account Manager for Small Business to drive revenue growth and foster long-term partnerships with SMB clients. You'll work cross-functionally with marketing, sales, and customer success teams. This role requires strong relationship-building skills and a focus on customer success.
Job Description
Who you are
You have experience in account management, particularly within the small to medium-sized business sector, where you've successfully driven revenue growth and built strong client relationships. You thrive in a collaborative environment, working closely with marketing, sales, and customer success teams to ensure exceptional customer experiences. Your ability to understand clients' needs and proactively address them sets you apart as a trusted advisor. You are results-driven, consistently exceeding targets and focusing on customer retention and satisfaction. You believe in the importance of integrity and transparency in all business dealings, which aligns with our company values. You are adaptable and can navigate the fast-paced nature of the SMB market, ensuring that you meet the unique challenges that come with it.
What you'll do
In this role, you will be instrumental in driving significant revenue growth within your assigned SMB portfolio. You will consistently exceed monthly Net Dollar Retention (NDR) targets through strategic account management and proactive identification of expansion opportunities. Partnering closely with our Customer Success team, you will ensure exceptional customer adoption and retention by addressing their needs and delivering ongoing value. You will conduct regular account health reviews with customers, clearly communicating the value they are receiving and outlining strategies for continued partnership and growth. Your role will involve developing a deep understanding of your clients' businesses and challenges, allowing you to tailor solutions that meet their specific needs. You will also collaborate with cross-functional teams to enhance the overall customer experience and drive business success.
What we offer
We provide an honest and open culture that emphasizes feedback and promotes professional and personal development. You will enjoy benefits such as self-care days and a competitive salary, along with the opportunity to work in a supportive environment that values integrity and transparency. Join us at PandaDoc, where you can make a significant impact on our growth and the lives of our customers.
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