Site Reliability Engineer • Senior

Who you are

You have solid programming experience, particularly with Python and Java, and are familiar with frameworks such as Django and Spring Boot. Your background includes maintaining observability tools, specifically LGTM, which encompasses Loki, Grafana, Tempo, and Mimir. You have a strong grasp of AWS and Kubernetes, ensuring that production applications run smoothly. Your experience extends to working with relational databases like PostgreSQL and messaging systems such as RabbitMQ, NATS, or Kafka. As an experienced on-call SRE engineer, you understand the importance of incident management and are adept at developing automations and tools to support platform reliability. You enjoy mentoring others and fostering SRE principles within your team.

What you'll do

In this role, you will own and influence the incident management process from start to finish, ensuring that incidents are handled efficiently and effectively. You will maintain and evolve the on-prem observability stack, keeping production applications running smoothly by participating in the on-call rotation. Your contributions will include developing automations and tools that enhance platform reliability and collaborating with product engineers to integrate SRE principles within the R&D organization. You will also be responsible for proactively preventing incidents and resolving performance bottlenecks by actively contributing to service codebases. Your role will be pivotal in driving efforts in observability, incident management, and capacity planning, ultimately ensuring the resiliency of production services.

What we offer

At PandaDoc, we value the contributions of our Site Reliability Engineers and provide an environment that fosters growth and collaboration. You will have the opportunity to work with a talented team dedicated to maintaining reliable operations and enhancing service performance. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives. Join us in our mission to deliver exceptional service to our customers while enjoying a supportive and innovative workplace.