Site Reliability Engineer • Senior

Who you are

You have solid programming experience, particularly with Python and Java, and are familiar with frameworks like Django and Spring Boot. Your background includes maintaining observability tools, specifically LGTM, which includes Loki, Grafana, Tempo, and Mimir. You have a strong grasp of AWS and Kubernetes, ensuring that production applications run smoothly. Your proficiency extends to relational databases, particularly PostgreSQL, and messaging systems such as RabbitMQ, NATS, and Kafka. As an experienced on-call SRE engineer, you understand the importance of reliability and performance in production environments.

Desirable

You enjoy mentoring others, fostering SRE principles within teams, and contributing to a culture of reliability and resilience. Your experience in developing automations and tools to support platform reliability is a plus, as is your ability to collaborate effectively with product engineers.

What you'll do

In this role, you will own and influence the incident management process from start to finish, ensuring that incidents are handled efficiently and effectively. You will maintain and evolve the on-prem observability stack, keeping a close eye on performance metrics and alerting systems. Your contributions to production services will focus on enhancing performance and resiliency, actively participating in the on-call rotation to address any issues that arise. You will develop automations and tools that support platform reliability, streamlining processes and reducing downtime. Collaboration with product engineers will be key, as you work to instill SRE principles within the R&D organization. Additionally, you will have the opportunity to mentor junior SRE team members and product engineers, sharing your knowledge and expertise to help them grow.

What we offer

At PandaDoc, we value the contributions of our SRE team and offer a supportive environment where you can thrive. You will be part of a team that is essential to our success, ensuring that our customers receive a reliable service. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of our team members to grow and develop in their roles. Join us in making a significant impact on our production services and customer satisfaction.