About Patreon
Empowering creators to earn from their passion
Key Highlights
- Headquartered in SoMa, San Francisco, CA
- Raised $352.1 million in Series E funding
- Serves over 200,000 creators on its platform
- 501-1000 employees with a focus on innovation
Patreon is a leading funding platform for creatives, headquartered in SoMa, San Francisco, CA. Founded in 2013, Patreon has raised $352.1 million in funding across multiple rounds and currently serves over 200,000 creators, enabling them to earn a sustainable income through subscriptions. With a wor...
🎁 Benefits
Patreon offers a range of benefits including stock options, health insurance, a 401k plan, a training budget, a gym membership, and a commuter stipend...
🌟 Culture
Patreon fosters a culture centered around empowering creators, focusing on providing robust tools for content promotion and monetization. The company ...
Customer Support • Mid-Level
Overview
Patreon is hiring a Customer Happiness Technical Specialist to support creators on the Memberful product. You'll engage with customers to enhance their experience and help them succeed. This role is fully remote and requires a passion for customer service.
Job Description
Who you are
You have a strong background in customer support and a passion for helping others succeed. You thrive in a self-managed environment where you can set your own goals and execute them independently. Your attention to detail and commitment to quality service make you an ideal fit for the role. You enjoy learning and adapting to new challenges, and you are excited about the opportunity to work with creators and their communities.
You understand the importance of building relationships with customers and are skilled at communicating effectively with diverse audiences. You are comfortable working remotely and can manage your time efficiently to meet the needs of the team and our customers. You are proactive in identifying issues and finding solutions, ensuring that creators have the best experience possible on our platform.
What you'll do
As a Customer Happiness Technical Specialist, you will work closely with the Memberful product to assist creators in navigating the platform and maximizing their success. You will engage with customers through various channels, providing support and guidance tailored to their needs. Your role will involve troubleshooting technical issues, answering questions, and offering solutions that enhance the user experience.
You will collaborate with the Memberful team to identify common challenges faced by creators and contribute to the development of resources and tools that empower them. Your insights will help shape the future of the product, ensuring it meets the evolving needs of our community. You will also participate in team discussions, sharing your experiences and ideas to improve our support processes and customer engagement strategies.
What we offer
Patreon offers a fully remote work environment, allowing you to work from anywhere in the United States. We provide a supportive team culture where your contributions are valued, and you have the opportunity to make a real impact on the creator economy. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives. Join us in our mission to fund the creative class and support creators in building lasting relationships with their fans.
Interested in this role?
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