About PatSnap
AI-driven insights for smarter R&D decisions
Key Highlights
- Raised $351.6 million in Series D funding
- Serves over 10,000 global customers
- Headquartered in Newton, Singapore
- Developed PatsnapGPT for IP and R&D innovation
PatSnap, headquartered in Newton, Singapore, is a leading provider of AI-powered IP and R&D intelligence solutions. Founded in 2007, the company has raised $351.6 million in Series D funding and serves over 10,000 customers globally, including major enterprises in various sectors. PatSnap's innovati...
π Benefits
Employees enjoy 2 company-paid volunteering days, comprehensive life assurance, and generous parental leave policies. Additional benefits may include ...
π Culture
PatSnap fosters a culture of innovation and collaboration, focusing on leveraging AI to enhance productivity in R&D. The company emphasizes continuous...
Overview
PatSnap is hiring a Product Support Specialist (Life Sciences) to provide expert support and resolve technical questions for customers. You'll work closely with users to enhance their experience with the Life Sciences products. This role requires strong problem-solving skills and a passion for customer advocacy.
Job Description
Who you are
You are the go-to expert when others need answers and genuinely enjoy solving complex problems for customers. Energized by digging deep into products, data, and workflows, you help users get real value from powerful technology. You thrive in fast-moving environments where no two tickets are the same, and your curiosity is rewarded. You are motivated by delivering standout customer experiences and being a true advocate for users across Product, Sales, and Engineering. With a strong understanding of Life Sciences and innovation intelligence, you are ready to grow your career at a high-growth, VC-backed SaaS unicorn where your product knowledge truly matters.
What you'll do
As a Product Support Specialist (Life Sciences) at PatSnap, you will partner closely with customers to resolve technical questions and troubleshoot issues. Your role will involve responding to support tickets, creating documentation, and sharing customer insights with Product and Sales teams. You will be a trusted product expert and customer advocate, combining deep product knowledge with empathy and clear communication. Your work will directly shape how customers interact with our platform, ensuring they feel heard, supported, and confident in using our products. You will play a key role in maintaining our industry-leading customer satisfaction by helping users unlock the full value of PatSnapβs Life Sciences products and broader innovation intelligence platform.
What we offer
Join a dynamic team at PatSnap where you can make a significant impact on customer experiences. We provide a collaborative work environment that encourages growth and innovation. As part of our team, you will have the opportunity to work at the intersection of Life Sciences, AI, and innovation intelligence, contributing to a product that is essential for our customers' success. We offer a hybrid work model, allowing you to balance your time between our Toronto office and remote work, fostering flexibility in your work-life balance.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at PatSnap.
Similar Jobs You Might Like
Based on your interests and this role
Product Support
Stripe is hiring a Product Support Specialist to enhance user experiences and improve support systems. You'll leverage your technical expertise in SQL and APIs to resolve complex user issues. This role requires strong analytical skills and the ability to work with cross-functional teams.
Customer Support
Asana is seeking a Product Support Specialist to assist customers in maximizing their use of the Asana platform. You'll provide high-quality support and develop consultative relationships with users. This role requires expertise in Asana and a customer-focused mindset.
Product Support
Anthropic is hiring a Product Support Specialist to respond to user needs and provide high-touch support for AI products. You'll work closely with engineers and customers in San Francisco, New York, or Seattle.
Customer Support
Asana is hiring a Product Support Specialist to assist customers in maximizing their use of the Asana platform. You'll provide high-quality support and develop consultative relationships with users. This role is based in San Francisco with a hybrid work schedule.
Customer Support
Inspiren is hiring a Product Support Specialist to oversee support and data labeling services. You'll collaborate with various teams to ensure customer satisfaction and improve processes. This role requires experience in customer support, preferably in a technology-related industry.