Customer Success Manager • Mid-Level

Who you are

You are a results-driven professional with a strong focus on customer success and a passion for leveraging data to drive outcomes. With experience in managing client relationships, you understand the importance of partner success and are eager to take action to ensure clients achieve their goals. You thrive in a fast-paced environment and are comfortable collaborating with cross-functional teams to deliver exceptional service. Your analytical mindset allows you to utilize data effectively, and you have a knack for understanding client needs and aligning them with the company's offerings.

You possess excellent communication skills, enabling you to articulate complex concepts clearly and effectively to clients and team members alike. You are proactive in identifying opportunities for improvement and are not afraid to suggest innovative solutions to enhance the customer experience. Your ability to build strong relationships with clients is complemented by your strategic thinking, allowing you to contribute to the overall success of the organization.

Desirable

Experience in eCommerce or technology sectors is a plus, as it will help you understand the unique challenges and opportunities faced by clients in these industries. Familiarity with data analytics tools and methodologies will enhance your ability to drive insights and recommendations for clients. A background in marketing or advertising can also be beneficial, as you will be working closely with teams focused on direct response marketing strategies.

What you'll do

As a Customer Success Manager at Pattern, you will be responsible for driving client success and ensuring platform adoption. You will serve as a strategic thought leader in advertising, leveraging ongoing product and technology developments to support specific client objectives. Your role will involve collaborating with team members to manage short-term account plans that focus on direct response marketing, ensuring that clients are maximizing the value of the platform.

You will engage with clients regularly to understand their needs, provide insights, and recommend best practices for utilizing the platform effectively. By fostering strong relationships, you will help clients navigate challenges and identify opportunities for growth. Your proactive approach will enable you to anticipate client needs and address any concerns before they escalate.

In addition to managing client relationships, you will work closely with internal teams to relay client feedback and contribute to product development initiatives. Your insights will help shape the future of the platform, ensuring it continues to meet the evolving needs of clients in the eCommerce space.

You will also participate in training sessions and workshops, helping clients understand the full capabilities of the platform and how to leverage it for their specific goals. Your expertise will be invaluable in guiding clients through the onboarding process and ensuring they feel confident in using the technology.

What we offer

At Pattern, we prioritize employee experience and are committed to creating a supportive and engaging work environment. You will have the opportunity to work with a talented team dedicated to driving success for our clients. We offer a flexible hybrid work schedule, allowing you to balance your professional and personal life effectively.

As part of our commitment to your growth, we provide ongoing training and development opportunities to help you enhance your skills and advance your career. You will be part of a company recognized as one of the fastest-growing tech companies in North America, giving you the chance to contribute to exciting projects that have a significant impact on the eCommerce landscape.

Join us at Pattern and be part of a team that is changing the game in global eCommerce. We encourage you to apply even if your experience doesn't match every requirement — your unique perspective could be just what we need to drive our mission forward.