Customer Operations • Lead

Who you are

You are a highly motivated individual with a strong background in customer acquisition and team leadership. You thrive in fast-paced environments and possess excellent communication skills, enabling you to engage effectively with clients and stakeholders. Your ability to coordinate with various external locations, such as colleges and corporates, is essential for securing permissions and approvals for acquisition drives. You demonstrate high ownership over key operational metrics and are committed to achieving business growth through effective client engagement.

You have a proven track record in executing on-ground acquisition activities, showcasing your willingness to work directly in target locations. Your strong spoken English and language skills facilitate professional interactions, while your proficiency in using communication tools like WhatsApp and email ensures quick updates and documentation. You are detail-oriented and focused on operational excellence, always striving to improve processes and outcomes.

Desirable

Experience in the financial services or mobile payments industry is a plus. Familiarity with data-driven decision-making and customer relationship management will enhance your effectiveness in this role. You are adaptable and open to learning new strategies that align with the organization’s goals.

What you'll do

In this role, you will lead the Client Acquisition Team, focusing on driving business growth by identifying, engaging, and onboarding new clients. You will be responsible for executing high-speed acquisition initiatives on the ground, ensuring that your team meets its operational targets. Your leadership will involve coordinating with various stakeholders, including colleges, corporates, and market representatives, to facilitate successful acquisition drives and events.

You will maintain regular communication with your team and external partners, providing updates and documentation as needed. Your role will require you to analyze market needs and develop tailored solutions that align with Paytm’s strategic goals. You will also be responsible for reporting on key operational metrics, ensuring that your team remains focused on achieving its objectives.

What we offer

At Paytm, we believe in creating wealth for our employees and providing opportunities for growth. With over 500 million registered users and a vast ecosystem, you will be part of a unique journey to democratize credit for deserving consumers and merchants. We offer a collaborative work environment where your contributions will directly impact our mission to serve half a billion Indians and bring them into the mainstream economy through technology. Join us and be part of India’s largest digital lending story.