About Paytm
India's leading digital payments platform for all
Key Highlights
- Over 8 million merchants using Paytm's payment solutions
- Raised $3 billion in funding from investors like Ant Group
- Valued at approximately $16 billion
- Headquartered in Noida, Uttar Pradesh, India
Paytm, headquartered in Noida, Uttar Pradesh, is India's largest digital payments platform, serving over 8 million merchants with its diverse payment solutions. The company enables consumers to make seamless transactions from any bank account to any bank account without incurring fees. As a pioneer ...
🎁 Benefits
Paytm offers competitive salaries, equity options, generous paid time off (PTO), and a flexible remote work policy to support work-life balance....
🌟 Culture
Paytm fosters a culture of innovation and agility, emphasizing a data-driven approach to decision-making and a commitment to enhancing user experience...
Customer Operations • Lead
Paytm • Coimbatore - On-Site
Overview
Paytm is hiring a Service Team Lead to manage a team responsible for growing the QR Code & Sound Box business among Indian merchants. This role requires strong service background and local market knowledge.
Job Description
Who you are
You have a strong service background and experience in managing teams, ideally with a focus on DTH, broadband, or consumer electronics. Your local market knowledge enables you to understand the dynamics of the area and effectively lead your team. You possess a trainer mindset, ready to develop your team members and enhance their skills. Analytical and data management skills are part of your toolkit, allowing you to make informed decisions based on performance metrics. You are adept at managing service level agreements and ensuring timely ticket closures for both proactive and reactive merchant issues. Your experience in stock handling and inventory management is crucial for overseeing material management from hub to field service engineers.
Desirable
Experience in the mobile payments or financial services sector would be a plus, as would familiarity with technology that aids small businesses. A graduate or postgraduate degree is preferred, reflecting your commitment to professional development.
What you'll do
As the Service Team Lead, you will manage a team of 15-20 service field engineers, ensuring they are equipped to handle merchant issues effectively. You will oversee SLA management, focusing on the timely closure of tickets related to device issues. Your role will involve strategic planning to grow the distribution and market share of Paytm's QR Code and Sound Box business in your assigned area. You will formulate counter strategies to local initiatives taken by competitors, ensuring that Paytm remains a leader in the market. Additionally, you will be responsible for material management, coordinating logistics to ensure that your team has the necessary resources to succeed. Your analytical skills will be essential in tracking performance and identifying areas for improvement.
What we offer
Joining Paytm means being part of a collaborative and output-driven environment that leverages technology to enhance business operations. You will have the opportunity to contribute to India's largest digital lending story, impacting millions of users and merchants. We believe in creating wealth for our employees and providing a platform for professional growth. You will work in a dynamic team that values innovation and accountability, with a focus on achieving measurable results in the market.
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