Customer Operations • Lead

Who you are

You have a proven track record in service management, ideally with experience in leading teams to deliver exceptional customer service. Your ability to evaluate team performance and prepare concise service reports is essential for success in this role. You are committed to driving service expansion and adept at managing a service team, ensuring that customer needs are met effectively.

You understand the importance of data-driven decision-making and are skilled at formulating strategies to grow market share in a competitive landscape. Your leadership style is collaborative, and you respect the contributions of your peers and team members, fostering a positive work environment.

What you'll do

As a Service Team Lead, you will be responsible for guiding a team of field service representatives to increase service expansion within your assigned geographical area. You will deliver exceptional service to both potential and existing customers, ensuring that their needs are met promptly and effectively. Evaluating the performance of your service team will be a key part of your role, as you prepare concise service reports to track progress and identify areas for improvement.

You will also be tasked with planning market size, span, and geographies for your team, formulating strategies to counter local initiatives taken by competitors. Your ability to adapt customer service plans as needed will be crucial in maintaining a competitive edge in the market.

What we offer

At Paytm, we believe in creating wealth for our employees and providing opportunities for growth within our organization. You will be part of a mission-driven company that aims to serve half a billion Indians and bring them into the mainstream economy through technology. Join us in our journey to democratize financial services and make a meaningful impact in the lives of millions.