About Paytm
India's leading digital payments platform for all
Key Highlights
- Over 8 million merchants using Paytm's payment solutions
- Raised $3 billion in funding from investors like Ant Group
- Valued at approximately $16 billion
- Headquartered in Noida, Uttar Pradesh, India
Paytm, headquartered in Noida, Uttar Pradesh, is India's largest digital payments platform, serving over 8 million merchants with its diverse payment solutions. The company enables consumers to make seamless transactions from any bank account to any bank account without incurring fees. As a pioneer ...
🎁 Benefits
Paytm offers competitive salaries, equity options, generous paid time off (PTO), and a flexible remote work policy to support work-life balance....
🌟 Culture
Paytm fosters a culture of innovation and agility, emphasizing a data-driven approach to decision-making and a commitment to enhancing user experience...
Overview
Paytm is hiring a Service Team Lead to manage a team responsible for growing the QR Code & Sound Box business among Indian merchants. You'll oversee service operations and ensure effective team management in Tumkur.
Job Description
Who you are
You have a strong service background with experience in managing teams, ideally in industries such as DTH, broadband, or consumer electronics. Your local market knowledge allows you to understand the dynamics of the area and effectively strategize for growth. You possess a trainer mindset, enabling you to develop your team and enhance their skills. Your analytical abilities help you manage data effectively and make informed decisions. You are adept at inventory management and stock handling, ensuring that resources are utilized efficiently.
What you'll do
As a Service Team Lead at Paytm, you will manage a team of 15-20 service field executives, ensuring they meet service level agreements and effectively resolve merchant issues. You will oversee the logistics of material management, coordinating the movement of resources from the hub to field service executives. Your role will involve formulating strategies to counter local competition and enhance market penetration for Paytm's QR Code and Sound Box services. You will be responsible for upselling services to merchants, leveraging your strong service background to build relationships and drive growth. Additionally, you will analyze market data to inform your team's strategies and initiatives, ensuring that Paytm remains a leader in mobile payments and financial services distribution in India.
What we offer
At Paytm, you will be part of a mission-driven company that aims to bring half a billion Indians into the mainstream economy through technology. You will work in a dynamic environment that values innovation and teamwork, with opportunities for professional growth and development. Join us in shaping the future of mobile payments in India.
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