About Peek
Your gateway to unforgettable travel experiences
Key Highlights
- Over $2 billion in bookings processed through the platform
- $189.9 million raised in Series C funding
- Headquartered in The East Cut, San Francisco, CA
- Offers PeekPro for businesses and Peek Experiences for consumers
Peek is a leading platform for booking and selling travel experiences, headquartered in The East Cut, San Francisco, CA. With over $2 billion in bookings processed, Peek serves both consumers and businesses through its PeekPro and Peek Experiences offerings. The company has raised $189.9 million in ...
๐ Benefits
Peek offers paid maternity and paternity leave, comprehensive healthcare (medical, dental, and vision), 401k matching, a company recharge at year-end,...
๐ Culture
Peek fosters a culture focused on innovation in the travel industry, likening itself to OpenTable for activities. The company emphasizes collaboration...
Overview
Peek is hiring a Technical Support Representative to assist partners in utilizing Peek's SaaS platform. You'll provide technical troubleshooting and product support to enhance partner experiences. This role is ideal for candidates who thrive in a customer-focused environment.
Job Description
Who you are
You are a friendly and self-motivated individual who enjoys helping others. You adapt well to fast-paced environments and demonstrate strong problem-solving skills. Your professional responsiveness and follow-up are key to ensuring partner satisfaction. You understand the importance of collaboration and work effectively with team members to provide the best support possible.
What you'll do
As a Technical Support Representative, you will be the first line of defense for product questions and technical troubleshooting. You will assist activity partners in growing their businesses by effectively utilizing Peek's SaaS platform, PeekPro. Your role will involve providing information to partners and collaborating with the Product and Engineering teams to improve the platform based on user feedback. You will ensure that partners receive timely and accurate responses to their inquiries, contributing to their overall success with Peek.
What we offer
Peek offers a remote-first work environment, allowing you to work from anywhere while being part of a global team. You will be recognized for your contributions and have opportunities for professional growth within the company. Peek is committed to fostering a culture that values customer obsession, collaboration, and continuous improvement.
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