About PermitFlow
Streamlining construction permitting for a better tomorrow
Key Highlights
- Series A funding of $90.7 million
- Transforming a $1.5 trillion construction market
- Standardized permit application workflow for builders
- Partnership with TraceAir to enhance project management
PermitFlow is a construction permit application and management platform based in Milpitas, CA, designed to streamline the permitting process for builders and owners across the U.S. With $90.7 million in Series A funding, PermitFlow is transforming the $1.5 trillion construction market by providing a...
π Benefits
Employees enjoy equity packages, 100% paid health, dental, and vision coverage, and a home office stipend. Additional perks include lunch and dinner v...
π Culture
PermitFlow fosters a culture focused on transforming the construction industry through technology. The company values efficiency and reliability, enco...
Customer Success Manager β’ Lead
PermitFlow β’ New York - Hybrid
Overview
PermitFlow is seeking a Founding Enterprise Customer Success Manager to lead customer engagement and satisfaction initiatives. You'll collaborate closely with the VP of Customer Success and the CEO to enhance the customer experience. This role requires a strong background in customer success management.
Job Description
Who you are
You have a proven track record in customer success management, ideally within a technology or AI-driven environment. Your experience includes developing strategies to enhance customer engagement and satisfaction, ensuring that clients achieve their desired outcomes with the product. You possess strong communication skills and the ability to build relationships with enterprise-level clients, understanding their unique needs and challenges. You are comfortable working in a fast-paced startup environment and are excited about the opportunity to shape the customer success function from the ground up.
Desirable
Experience in the construction or real estate industry is a plus, as it will help you understand the specific challenges faced by our clients. Familiarity with AI technologies and their applications in business will also be beneficial. You are data-driven and can leverage analytics to inform your strategies and decisions, ensuring that customer feedback is effectively integrated into product development.
What you'll do
As the Founding Enterprise Customer Success Manager, you will be responsible for developing and executing customer success strategies that drive engagement and retention. You will work closely with the product and engineering teams to ensure that customer feedback is incorporated into product enhancements. Your role will involve onboarding new clients, providing training and support, and acting as the primary point of contact for enterprise customers. You will also analyze customer data to identify trends and areas for improvement, ensuring that our clients are maximizing the value they receive from our solutions.
What we offer
Joining PermitFlow means being part of a mission-driven company that is transforming the construction industry through AI. We offer a competitive salary and benefits package, along with the opportunity to work in a hybrid environment that balances in-office collaboration with remote flexibility. You will have the chance to shape the customer success team and make a significant impact on our clients' success and the overall growth of the company.
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