About PermitFlow
Streamlining construction permitting for a better tomorrow
Key Highlights
- Series A funding of $90.7 million
- Transforming a $1.5 trillion construction market
- Standardized permit application workflow for builders
- Partnership with TraceAir to enhance project management
PermitFlow is a construction permit application and management platform based in Milpitas, CA, designed to streamline the permitting process for builders and owners across the U.S. With $90.7 million in Series A funding, PermitFlow is transforming the $1.5 trillion construction market by providing a...
🎁 Benefits
Employees enjoy equity packages, 100% paid health, dental, and vision coverage, and a home office stipend. Additional perks include lunch and dinner v...
🌟 Culture
PermitFlow fosters a culture focused on transforming the construction industry through technology. The company values efficiency and reliability, enco...
Customer Success Manager • Lead
Overview
PermitFlow is seeking a Founding Enterprise Customer Success Manager to drive value for high-value customer relationships. You'll collaborate closely with the VP of Customer Success and the CEO. This role requires strong relationship management skills and experience in customer success.
Job Description
Who you are
You have a proven track record in customer success management, ideally within the tech or AI sectors — your experience includes managing complex, high-value customer relationships and driving value through strategic engagement. You possess excellent communication skills, enabling you to collaborate effectively with cross-functional teams and stakeholders at all levels of the organization.
Your background includes working with enterprise clients, where you've successfully navigated challenges and delivered solutions that enhance customer satisfaction and retention. You understand the importance of data-driven decision-making and are comfortable using analytics to inform your strategies and actions.
You thrive in fast-paced environments and are adaptable to changing priorities — your proactive approach allows you to anticipate customer needs and address them before they become issues. You are passionate about building strong relationships and ensuring that customers achieve their desired outcomes with the product.
Desirable
Experience in the construction or AI industry is a plus, as is familiarity with project management tools and methodologies. A background in sales or account management can also be beneficial, as it complements your customer success expertise.
What you'll do
As the Founding Enterprise Customer Success Manager, you will be responsible for owning and nurturing our most complex customer relationships — your role goes beyond account management; you will drive value and ensure that our customers are successful in using our AI solutions. You will work closely with the VP of Customer Success and the CEO to align customer strategies with business objectives.
You will develop and implement customer success plans tailored to each enterprise client, focusing on maximizing their investment in our solutions. Regular check-ins and performance reviews will be part of your routine, allowing you to gather feedback and make necessary adjustments to enhance customer satisfaction.
Collaboration with the product and engineering teams will be essential as you relay customer feedback and advocate for their needs in product development. You will also play a key role in onboarding new clients, ensuring they have a smooth transition and understand how to leverage our technology effectively.
Your responsibilities will include analyzing customer data to identify trends and opportunities for improvement, as well as creating reports to communicate progress and outcomes to stakeholders. You will also be involved in training and educating customers on best practices, helping them to fully utilize our platform.
What we offer
At PermitFlow, you will be part of a mission-driven team that is redefining the construction industry through innovative AI solutions. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in a collaborative environment that values diversity and inclusion, where your contributions will directly impact the success of our customers and the company as a whole.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at PermitFlow.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success Manager
ControlUp is hiring an Enterprise Customer Success Manager to manage post-sale relationships with top-tier accounts, ensuring customer success and improved ROI. This role requires strong customer service skills and the ability to coordinate with various internal teams.
Customer Success Manager
Highspot is hiring a Senior Customer Success Manager to ensure customer satisfaction and retention. You'll build strong relationships with clients and help them maximize the value of Highspot's products. This role requires experience in customer success management.
Customer Success Manager
SentiLink is hiring an Enterprise Customer Success Manager to drive customer satisfaction and retention. You'll work closely with clients to ensure they achieve their goals using SentiLink's identity verification solutions. This position requires experience in customer success management.
Customer Success Manager
Clutch is hiring a Customer Success Manager for their Enterprise team to manage a portfolio of mid-market accounts. You'll drive customer onboarding and ongoing success, focusing on relationship management and value realization. This role is remote and requires strong interpersonal skills.
Customer Success Manager
Sweep is seeking a Senior Customer Success Manager to manage relationships with enterprise accounts and ensure successful integration into Salesforce. This role requires 5+ years of experience in Customer Success or Salesforce consulting.