Customer Success Manager • Senior

Who you are

You have a proven track record in customer success management, ideally with experience in enterprise-level accounts. You understand the importance of building strong relationships with customers and are skilled at identifying their needs to drive product adoption and satisfaction. You thrive in collaborative environments and are passionate about enabling organizations to achieve their goals through effective sales enablement solutions.

You possess excellent communication skills, allowing you to articulate the value of Highspot's offerings clearly and effectively. Your ability to analyze customer feedback and metrics enables you to make data-driven decisions that enhance customer experiences. You are proactive in identifying opportunities for expansion within customer accounts and are committed to ensuring their ongoing success with Highspot's products.

What you'll do

As a Senior Customer Success Manager, you will be responsible for managing a portfolio of enterprise customers, ensuring they derive maximum value from Highspot's solutions. You will work closely with customers to understand their unique challenges and objectives, providing tailored guidance and support to drive product adoption. Your role will involve collaborating with cross-functional teams to address customer needs and enhance their overall experience with Highspot.

You will track customer satisfaction metrics and work to improve retention rates, identifying opportunities for upselling and cross-selling within your accounts. By fostering strong relationships with key stakeholders, you will become a trusted advisor, helping customers navigate their journey with Highspot and achieve their desired outcomes.

What we offer

Highspot is committed to creating an equitable and inclusive workplace where every employee feels a sense of belonging. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in transforming the way organizations work with sales enablement and make a meaningful impact on our customers' success.