About Plaid
Empowering financial freedom through seamless APIs
Key Highlights
- Headquartered in SoMa, San Francisco, CA
- Over 12,000 financial institution integrations
- Serves 25% of North Americans with bank accounts
- $1.3 billion raised in Series D funding
Plaid is a leading fintech company headquartered in SoMa, San Francisco, CA, specializing in APIs that connect consumers with their financial institutions. With over 12,000 integrations across the US, Canada, the UK, and Europe, Plaid serves hundreds of applications like Venmo, Robinhood, and Coinba...
🎁 Benefits
Plaid offers comprehensive benefits including medical, dental, and life insurance, along with equity for full-time employees. Employees enjoy a monthl...
🌟 Culture
Plaid fosters a culture focused on empowering employees with ownership and flexibility. The company prioritizes innovation in fintech infrastructure, ...
Customer Operations • Lead
Overview
Plaid is hiring a Customer Engineering and Support (CES) Operations Leader to own the strategy and execution of CES Ops globally. You'll lead a team focused on improving customer outcomes and efficiency. This role requires strong leadership and collaboration skills.
Job Description
Who you are
You have a proven track record in leading operations teams, ideally within a technology or financial services environment. Your experience spans product operations, customer experience engineering, and technical enablement, allowing you to drive impactful changes across customer-facing teams. You excel in strategic thinking and execution, ensuring that your team meets and exceeds customer expectations. You are a strong collaborator, working closely with leaders across CES, Product, Engineering, and GTM to enhance customer outcomes and operational efficiency. You understand the importance of data-driven decision-making and are comfortable using metrics to guide your strategies. You are passionate about empowering teams and fostering a culture of continuous improvement.
What you'll do
As the CES Operations Leader, you will be responsible for developing and executing the global strategy for customer engineering and support operations. You will lead a diverse team, ensuring that they are equipped with the necessary tools and knowledge to deliver exceptional customer experiences. You will partner with various departments to streamline processes and improve service quality, focusing on efficiency and effectiveness. Your role will involve analyzing customer feedback and operational data to identify areas for improvement and implementing solutions that enhance customer satisfaction. You will also play a key role in organizational development, mentoring team members and fostering a collaborative environment. Your leadership will be crucial in scaling operations to meet the growing demands of Plaid's customer base.
What we offer
Plaid offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a talented team dedicated to transforming the financial landscape. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making a meaningful impact on how people interact with their finances.
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