Customer Success Engineer • Mid-Level

Who you are

You have a strong background in cloud technologies, particularly with AWS and Azure, and are passionate about providing exceptional customer support. You understand the importance of customer success and are results-driven, ensuring that customer issues are resolved efficiently and effectively. Your communication skills allow you to engage with customers and address their technical questions with confidence. You thrive in a collaborative environment and are eager to contribute to a culture that values diversity and innovation.

You are comfortable working in a fast-paced environment and can manage multiple customer inquiries simultaneously. Your problem-solving skills enable you to tackle complex issues and provide solutions that enhance the customer experience. You are proactive in your approach, often anticipating customer needs and addressing them before they become issues. You are based in the Pacific to Central US time zones and are willing to cover weekend schedules as part of the follow-the-sun support model.

What you'll do

As a Customer Success Engineer II at Qumulo, you will engage with customers to provide technical support and resolve issues related to our unstructured data platform. You will be responsible for the complete life cycle of customer inquiries, ensuring proper communication and resolution. Your role will involve collaborating with cross-functional teams to enhance the customer experience and drive customer satisfaction. You will also participate in ongoing training and development to stay current with our products and industry trends.

You will work closely with customers to understand their needs and provide tailored solutions that align with their business objectives. Your expertise in cloud technologies will be crucial in guiding customers through technical challenges and ensuring they maximize the value of our platform. You will document customer interactions and solutions to contribute to our knowledge base, helping to improve our support processes.

What we offer

At Qumulo, we foster an open and collaborative culture where you can do your best work. We believe that diversity drives innovation and encourage multiple points of view. You will have the opportunity to work with a talented team dedicated to customer success and to contribute to a company that is at the forefront of managing unstructured data. We offer competitive compensation and benefits, along with a supportive environment that values your contributions and professional growth.