Community Manager • Mid-Level

Who you are

You have over 4 years of experience in user community management, marketing, and operations — you've successfully built and scaled grassroots community programs that resonate with diverse user segments. Your proficiency in English and strong communication skills enable you to connect with users effectively, while your intercultural sensitivity allows you to adapt brand voice for different markets. You are familiar with regionally preferred platforms such as WhatsApp, Reddit, Discord, Facebook Groups, and Telegram, and you understand how to leverage these tools to foster engagement and growth.

You have a proven track record of monitoring sentiment and engagement metrics to identify growth and retention opportunities — you know how to channel user insights into broader product, growth, and go-to-market strategies. Your experience in the tech industry, particularly with AI hardware and/or software, gives you a unique perspective on community dynamics in this space. Additionally, your ability to recruit and collaborate with local brand ambassadors and advocates has helped you scale community impact effectively.

Desirable

While not required, proficiency in Spanish and French is a plus, as it enhances your ability to engage with a broader audience. Previous involvement in building local ambassador or moderator programs is also highly valued, as it demonstrates your capability to foster community leadership and ownership.

What you'll do

In this role, you will build and manage localized online communities in Singapore, utilizing platforms that resonate with local users. You will design and execute localized content, events, and campaigns tailored to different user segments, ensuring that all operations comply with relevant compliance and privacy regulations. Your responsibilities will include monitoring community health and sentiment, analyzing engagement metrics, and identifying opportunities for growth and retention. You will also channel user insights into broader product and marketing strategies, collaborating closely with cross-functional teams to align community initiatives with company goals.

You will be responsible for recruiting and collaborating with local brand ambassadors and advocates to scale community impact, ensuring that global campaigns are localized to align with market-specific tone, behaviors, and cultural preferences. Your role will involve regular interaction with users to gather feedback and insights, which will inform future community strategies and initiatives. You will also play a key role in fostering a positive and inclusive community culture, encouraging user participation and engagement.

What we offer

At Plaud, we value creativity and innovation, and we encourage you to apply even if your experience doesn't match every requirement. You will have the opportunity to work in a dynamic environment where your contributions directly impact community growth and engagement. We offer competitive compensation and a supportive team culture that prioritizes collaboration and professional development.