About Plume
Smart home solutions for a connected future
Key Highlights
- Over 50 million homes served globally
- Headquartered in Palo Alto, California
- Raised over $300 million in funding
- Valuation exceeds $1 billion
Plume is a leader in smart home services, providing advanced internet service management tools that enhance customer experiences for over 50 million homes globally. Headquartered in Palo Alto, California, Plume partners with major ISPs like Comcast and Vodafone to deliver its innovative solutions. T...
🎁 Benefits
Plume offers competitive salaries, equity options, flexible remote work policies, and generous PTO to support work-life balance....
🌟 Culture
Plume fosters a culture of innovation and agility, encouraging employees to experiment and implement new ideas in the rapidly evolving smart home indu...
Noc Analyst • Entry-Level
Overview
Plume is hiring a NOC Analyst to monitor and support customers and internal systems in a global 24x7x365 operation. This role requires a proactive approach to problem-solving and a passion for technology.
Job Description
Who you are
You are a motivated individual eager to join a global team dedicated to providing exceptional support in a 24x7x365 NOC/SOC environment. You possess a strong desire to learn and grow within the technical operations field, demonstrating a commitment to excellence in customer service and technical support. You thrive in a fast-paced environment and are comfortable working with various technologies and systems. Your ability to communicate effectively and work collaboratively with team members is essential to your success in this role.
What you'll do
As a NOC Analyst at Plume, you will be responsible for monitoring and supporting our customers and internal systems, services, and applications. You will work closely with other team members to ensure that all systems are functioning optimally and that any issues are addressed promptly. Your role will involve troubleshooting technical problems, escalating issues as necessary, and providing timely updates to customers and stakeholders. You will also participate in continuous improvement initiatives to enhance the efficiency and effectiveness of our operations.
What we offer
At Plume, you will be part of a dynamic team that values innovation and collaboration. We offer opportunities for professional development and growth within the company, as well as a supportive work environment that encourages creativity and problem-solving. You will have the chance to work with cutting-edge technology and contribute to the success of a rapidly growing company in the smart home and connected spaces industry.
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