About AppDirect
Empowering digital service delivery for all businesses
Key Highlights
- Headquartered in San Francisco, California
- Supports over 5 million users globally
- $300M+ raised from investors like Foundry Group
- Partnerships with Salesforce and Google Cloud
AppDirect is a leading end-to-end commerce platform headquartered in San Francisco, California, specializing in the delivery of digital services across various devices. The platform supports over 5 million users and has partnered with notable companies such as Salesforce and Google Cloud. With over ...
🎁 Benefits
Employees enjoy competitive salaries, equity options, a flexible PTO policy, and a remote work option to support work-life balance....
🌟 Culture
AppDirect fosters a culture of innovation and agility, encouraging teams to experiment and adapt quickly to market changes while maintaining a strong ...
Overview
AppDirect is hiring a Network Operations Center (NOC) Analyst to manage network incidents for WAN & LAN interfaces. You'll work with technologies like AVPN, MPLS, and Ethernet in Pune. This position requires strong customer focus and troubleshooting skills.
Job Description
Who you are
You are an entry-level Network Operations Center (NOC) Analyst with a strong understanding of network incident management. You have experience working with managed WAN and LAN interfaces and are familiar with various technologies such as AVPN, MPLS, and Ethernet. Your customer focus is paramount, and you excel in troubleshooting and resolving network issues effectively. You are comfortable using monitoring and ticketing platforms to manage incidents and prioritize customer needs. You thrive in a 24x7 operational environment and are willing to adapt to shift rotations as required. You understand the importance of being an advocate for customers and are committed to delivering exceptional service.
What you'll do
In this role, you will actively participate in network incident management, ensuring that all incidents are addressed promptly and efficiently. You will monitor network performance and troubleshoot issues related to WAN and LAN interfaces, utilizing your knowledge of various technologies. You will interact regularly with customers, providing updates and advocating for their needs. Your responsibilities will include documenting incidents, managing tickets, and collaborating with other team members to resolve complex issues. You will also contribute to the continuous improvement of processes within the NOC, helping to enhance service delivery and customer satisfaction. As part of a dedicated team, you will play a crucial role in maintaining the operational integrity of AppDirect's network services.
What we offer
AppDirect offers a values-driven culture that encourages you to be seen, be yourself, and do your best work. You will have the opportunity to work in a dynamic environment that supports your professional growth and development. The company is committed to fostering an inclusive workplace that values diversity and promotes collaboration. You will be part of a team that is dedicated to empowering digital entrepreneurs around the world. AppDirect provides competitive compensation and benefits, along with opportunities for career advancement within the organization.
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