Noc Analyst • Staff

Who you are

You have a strong background in network operations and incident response, with experience in monitoring and maintaining enterprise infrastructure. Your technical troubleshooting skills are top-notch, allowing you to quickly identify and resolve issues in real-time. You thrive in a 24/7 operational environment and are comfortable executing defined runbooks to ensure system stability.

You are familiar with various monitoring tools such as New Relic, Datadog, Prometheus, and Grafana, which you use to keep a close eye on network performance and security alerts. Your proactive approach to incident management ensures that you can act swiftly to mitigate any outages or degradations in service.

You understand the importance of collaboration and communication in a team setting, working closely with other technical teams to ensure seamless operations. Your ability to document incidents and resolutions helps improve processes and enhance the overall efficiency of the NOC team.

Desirable

Experience with cloud platforms and security solutions is a plus, as is familiarity with cybersecurity principles. You may also have certifications related to network operations or incident management, which further bolster your qualifications for this role.

What you'll do

As a Staff NOC Analyst at SonicWall, you will serve as the first line of defense for our enterprise infrastructure. Your primary responsibility will be to monitor network systems and cloud platforms, ensuring their performance and availability. You will utilize tools like New Relic and Datadog to identify potential issues before they escalate, allowing for rapid incident resolution.

You will be responsible for triaging incidents and executing defined runbooks to restore services as quickly as possible. Your role will involve collaborating with various teams to address outages and improve system reliability. You will also document incidents and resolutions, contributing to the continuous improvement of our operational processes.

In addition to monitoring and incident response, you will participate in regular reviews of system performance and security metrics, providing insights that help shape our operational strategies. Your expertise will be crucial in maintaining the stability of our networks and ensuring that our partners and customers receive uninterrupted service.

What we offer

At SonicWall, we pride ourselves on fostering a diverse and inclusive work environment. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a team that is dedicated to providing relentless security solutions to combat cybercrime across the globe. Join us in our mission to protect organizations of all sizes from evolving cyber threats.