Noc Analyst • Entry-Level

Who you are

You are a proactive individual with a keen interest in technology and customer service. You thrive in a fast-paced environment and are eager to learn about network operations and support. You possess strong analytical skills and are comfortable working with various systems and applications. You understand the importance of monitoring and maintaining service quality for customers and are committed to ensuring their satisfaction. You are a team player who enjoys collaborating with others to solve problems and improve processes. You are adaptable and can handle the challenges that come with working in a 24x7x365 operational environment.

What you'll do

As a NOC Analyst at Plume, you will be responsible for monitoring network performance and ensuring the reliability of services provided to customers. You will respond to alerts and incidents, troubleshooting issues as they arise and escalating them when necessary. You will work closely with other team members to maintain operational excellence and improve service delivery. Your role will involve documenting incidents and resolutions to help build a knowledge base for future reference. You will also participate in regular training sessions to enhance your skills and stay updated on the latest technologies and best practices in network operations.

What we offer

At Plume, you will be part of a dynamic team that values innovation and collaboration. We offer opportunities for professional growth and development, as well as a supportive work environment. You will have access to the latest tools and technologies to help you succeed in your role. We believe in recognizing and rewarding hard work, and you will have the chance to contribute to exciting projects that shape the future of connected spaces.