Customer Support • Entry-Level

Who you are

You are someone who is eager to learn and grow in the field of technical support. You have a solid foundation in providing customer assistance and are passionate about solving problems and helping people. You understand the importance of delivering a great customer experience and are ready to take on challenges in a fast-paced environment. You thrive in collaborative settings and are excited about the opportunity to work with a diverse team. You are adaptable and open to learning new technologies that will enhance your ability to support customers effectively.

What you'll do

In this role, you will play a key part in supporting Poppulo's customers by providing technical assistance across their SaaS platform. You will be responsible for troubleshooting issues, guiding users through technical problems, and ensuring that customers have a positive experience with the software. You will work closely with other team members to resolve customer inquiries and contribute to the overall success of the support team. Your role will involve learning about the platform's features and functionalities to better assist customers and improve their experience.

What we offer

Poppulo offers a dynamic work environment where you can grow your skills and make a real impact. You will be part of a team that values diversity and encourages you to apply even if you don’t meet 100% of the requirements. The company has been recognized as a Great Place to Work multiple times, reflecting its commitment to employee satisfaction and growth. You will have the opportunity to work with cutting-edge technology in the communications and workplace technology sector, contributing to the success of over 6,000 organizations worldwide.