Support Engineer • Entry-Level

Who you are

You are an entry-level technician eager to provide exceptional technical support and customer service. You possess strong problem-solving skills and the ability to use independent judgment to assist customers effectively. You understand the importance of being the first point of contact for customers and are committed to ensuring their satisfaction with the services provided.

You have a keen interest in technology and are willing to learn about the systems and software used in live streaming and broadcasting. You are comfortable working in a hybrid environment, balancing time between the office and remote work. Your communication skills allow you to convey technical information clearly to customers who may not have a technical background.

What you'll do

As a Resi Support Technician 1, you will be responsible for providing technological systems support, maintenance, and testing for customer systems. You will troubleshoot and resolve hardware, software, and network failures, ensuring that customers receive timely and effective assistance. Your role will involve interacting with customers to understand their issues and guide them through solutions.

You will work closely with other team members to maintain high standards of customer service and satisfaction. Your ability to document issues and solutions will contribute to the overall knowledge base of the support team, helping to improve processes and responses in the future. You will also participate in ongoing training to enhance your technical skills and knowledge of the company's products and services.

What we offer

Pushpay offers a supportive work environment where employees are encouraged to grow and develop their careers. You will receive comprehensive training and mentorship to help you succeed in your role. The company provides competitive benefits, including 100% employer-paid premiums for medical, dental, and vision coverage. You will be part of a team that values collaboration and innovation, working together to support over 10,000 customers in their charitable giving efforts.