Technical Support Engineer • Mid-Level

Who you are

You have a strong background in technical support, ideally with experience in data management or integration platforms. You are adept at troubleshooting complex technical issues and have a knack for guiding customers through technical challenges. Your communication skills are top-notch, allowing you to explain technical concepts clearly to non-technical users. You thrive in a collaborative environment and enjoy working with cross-functional teams to enhance customer satisfaction. You are proactive in identifying recurring issues and suggesting improvements to the product based on customer feedback. You understand the importance of data in modern business and are passionate about helping organizations leverage their data effectively.

What you'll do

As a Technical Support Engineer at Atlan, you will be on the frontlines of customer support, assisting clients with their technical inquiries and challenges. You will troubleshoot data pipeline issues, guide customers through API configurations, and ensure that integrations are functioning smoothly. Your role will involve identifying patterns in customer issues and collaborating with the engineering team to inform product improvements. You will also contribute to the development of support documentation and resources to empower customers in using the Atlan platform effectively. Your work will directly impact customer success and the overall quality of Atlan's offerings.

What we offer

At Atlan, we believe in fostering a diverse and inclusive workplace where everyone can thrive. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a dynamic team that is passionate about transforming the way organizations manage their data. Join us in shaping the future of data collaboration and making a meaningful impact in the industry.