Technical Support Engineer • Entry-Level

Who you are

You are a high-energy individual with a strong background in customer service and technical support. You have experience in computer networking and cloud solutions, and you are comfortable working in a fast-paced environment. Your proactive approach to problem-solving allows you to thrive while addressing escalated technical issues. You understand the importance of providing stellar support to law enforcement customers and are committed to making a positive impact through your work.

Desirable

Experience with Windows server administration is a plus, as is familiarity with law enforcement technologies. You are eager to learn and grow within the technical support field, and you are open to feedback and collaboration with your peers.

What you'll do

In this role, you will work closely with law enforcement customers to ensure they have a stellar experience with Axon products and services. You will triage and prioritize agency change and feature requests, collaborating with various Axon teams to address customer needs. As needed, you will provide frontline email and phone support for complex technical issues, augmenting the Technical Support Representative team. Your responsibilities will include researching, diagnosing, troubleshooting, and identifying solutions to address technical challenges faced by customers.

You will play an instrumental role in supporting critical and escalated issues, ensuring that customers receive timely and effective resolutions. Your ability to communicate clearly and empathetically will be key in building strong relationships with customers and ensuring their satisfaction with Axon's offerings.

What we offer

At Axon, you will be part of a mission-driven company that values collaboration and diverse perspectives. You will have the opportunity to grow your skills in a supportive environment while making a meaningful impact on society's safety and justice issues. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our mission.