Customer Success Engineer • Mid-Level

Who you are

You have a strong background in cloud technologies, particularly with AWS and Azure, and are passionate about customer success. Your experience in technical support allows you to engage effectively with customers, answering their questions and resolving issues efficiently. You are fluent in Turkish, which enables you to communicate effectively with a diverse customer base. You thrive in a collaborative environment and enjoy working cross-functionally with sales and product teams to enhance customer experiences.

You understand the importance of customer feedback and use it to drive improvements in service delivery. Your problem-solving skills are top-notch, allowing you to tackle complex technical challenges with ease. You are results-driven and take ownership of customer issues, ensuring they are resolved in a timely manner. Your ability to communicate technical concepts clearly to non-technical stakeholders is a key strength.

What you'll do

As a Customer Success Engineer II at Qumulo, you will provide support to customers in a follow-the-sun model, covering weekend schedules. You will engage with customers to address their technical inquiries and resolve issues related to cloud environments. Your role will involve collaborating with sales and product teams to ensure that customer needs are met and that they receive the highest level of service.

You will be responsible for managing the complete life cycle of customer issues, from initial contact through resolution. This includes documenting issues, tracking progress, and communicating updates to customers. You will also participate in cross-functional meetings to share insights and feedback from customers, helping to shape product development and service improvements.

Your weekend coverage will be essential in maintaining customer satisfaction and ensuring that support is available when needed. You will leverage your technical expertise to provide solutions that enhance the customer experience and drive retention. Your contributions will directly impact the success of Qumulo's customers and the overall growth of the company.

What we offer

At Qumulo, we foster an open and collaborative culture where diversity drives innovation. We believe in empowering our employees to do their best work and celebrate multiple points of view. You will have the opportunity to work with cutting-edge technology in a fast-growing company that values customer success. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to revolutionize how enterprises manage unstructured data.