Customer Support Engineer • Mid-Level

Who you are

You have a strong technical background and a customer-centric mindset, enabling you to deliver exceptional support. You thrive in troubleshooting complex issues and managing escalations with clarity and professionalism. Your ability to collaborate across regions and communicate with integrity aligns with Fivetran's values. You are committed to operational excellence and act as a technical champion for customers, ensuring their needs are met effectively.

Desirable

Experience in a SaaS environment is a plus, as is familiarity with data pipelines and modern data stacks. You understand the importance of not only resolving issues but also preventing future occurrences, contributing to a world-class support experience.

What you'll do

In this role, you will be responsible for troubleshooting complex customer issues related to Fivetran's data pipelines. You will work closely with engineering and product teams to advocate for customer needs and enhance product quality. Your role will involve managing escalations and ensuring that customers receive timely and effective support. You will also contribute to the development of best practices for customer support, focusing on both resolution and prevention of future issues.

What we offer

Fivetran offers a hybrid work model that allows for flexibility while fostering in-person collaboration. You will be part of a team that values integrity and operational excellence, working in an environment that encourages growth and development. The company is committed to making data access as simple and reliable as electricity, and you will play a key role in achieving this mission.