Customer Success Engineer • Mid-Level

Who you are

You have a strong background in cloud technologies and are passionate about customer success — your experience in technical support has equipped you with the skills to engage effectively with customers and resolve their issues. You are results-driven and understand the importance of communication in ensuring customer satisfaction. Your fluency in English allows you to articulate complex technical concepts clearly to diverse audiences.

You thrive in collaborative environments and enjoy working cross-functionally with sales, product, and engineering teams — your ability to build relationships and trust with customers is key to your success. You are adaptable and can manage your time effectively, especially when covering weekend schedules as part of a follow-the-sun support model.

What you'll do

As a Customer Success Engineer II at Qumulo, you will be responsible for the complete life cycle of customer issues, ensuring proper communication and resolution. You will engage with customers to answer technical questions and resolve complex issues primarily focusing on cloud environments such as AWS and Azure. Your role will involve working closely with cross-functional teams to provide insights and feedback that can help improve the customer experience.

You will provide support during weekends, ensuring that customers receive timely assistance and that their issues are addressed promptly. Your technical expertise will be crucial in diagnosing problems and providing solutions that meet customer needs. You will also have the opportunity to contribute to the development of best practices for customer support, helping to shape the future of customer success at Qumulo.

What we offer

At Qumulo, we foster an open and collaborative culture where you can do your best work. We believe that diversity drives innovation and encourage multiple points of view. You will have the chance to work with cutting-edge technology in the unstructured data management space, impacting how enterprises store and manage their data. We offer competitive compensation and benefits, along with opportunities for professional growth and development within the company.