About Ramp
The all-in-one platform for smarter financial operations
Key Highlights
- Valuation reached $8.1B in 2022, projected $22.5B by 2025
- Over 1000 employees with a focus on engineering talent
- Trusted by clients like Ro, Planned Parenthood, and Truebill
- 90% of customers switched from legacy players like Expensify
Ramp is an all-in-one financial operations platform that combines corporate cards with a comprehensive spending management dashboard. Founded in 2019 and emerging from stealth in 2020, Ramp achieved a valuation of $8.1B in early 2022 and is projected to reach $22.5B by 2025. The platform is trusted ...
🎁 Benefits
Ramp offers comprehensive medical, dental, and vision insurance, a One Medical Membership, and a 401(k) plan with employer matching. Employees enjoy u...
🌟 Culture
Ramp's culture is driven by its engineering-first approach, focusing on innovation in financial technology. The team is dedicated to automating financ...
Overview
Ramp is seeking a Scaled Customer Activation Manager | Bill Pay Specialist to enhance customer engagement and streamline bill payment processes. This role requires strong operational skills and a focus on customer success.
Job Description
Who you are
You have a strong background in customer operations, ideally with experience in financial services or fintech. You understand the importance of customer engagement and have a knack for building relationships that drive success. Your analytical skills allow you to assess customer needs and develop strategies to enhance their experience with our platform. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on delivering exceptional service. You thrive in collaborative settings, working closely with cross-functional teams to ensure customer satisfaction and operational efficiency. You are passionate about leveraging technology to improve processes and are always looking for ways to innovate and enhance the customer journey.
What you'll do
In this role, you will be responsible for managing customer activation processes, ensuring that new clients are onboarded smoothly and effectively. You will work closely with the sales and product teams to understand customer needs and tailor our solutions to meet those needs. You will analyze customer feedback and usage data to identify areas for improvement and develop strategies to enhance customer engagement. You will also play a key role in training and supporting customers as they navigate our platform, ensuring they are fully equipped to utilize our services. Your goal will be to drive customer satisfaction and retention by providing exceptional support and proactive communication. You will collaborate with various teams to streamline operations and improve the overall customer experience, contributing to Ramp's mission of transforming financial operations.
What we offer
At Ramp, we offer a competitive salary and benefits package, including wellness stipends and parental leave. You will have the opportunity to work in a dynamic and innovative environment, surrounded by talented professionals from leading financial and technology companies. We believe in investing in our employees and providing them with the resources they need to succeed. You will have access to relocation support if needed, and we encourage a healthy work-life balance. Join us in rethinking how finance teams operate in the age of AI and make a meaningful impact on our customers' success.
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