About Ramp
The all-in-one platform for smarter financial operations
Key Highlights
- Valuation reached $8.1B in 2022, projected $22.5B by 2025
- Over 1000 employees with a focus on engineering talent
- Trusted by clients like Ro, Planned Parenthood, and Truebill
- 90% of customers switched from legacy players like Expensify
Ramp is an all-in-one financial operations platform that combines corporate cards with a comprehensive spending management dashboard. Founded in 2019 and emerging from stealth in 2020, Ramp achieved a valuation of $8.1B in early 2022 and is projected to reach $22.5B by 2025. The platform is trusted ...
🎁 Benefits
Ramp offers comprehensive medical, dental, and vision insurance, a One Medical Membership, and a 401(k) plan with employer matching. Employees enjoy u...
🌟 Culture
Ramp's culture is driven by its engineering-first approach, focusing on innovation in financial technology. The team is dedicated to automating financ...
Overview
Ramp is hiring a Customer Activation Manager to enhance customer engagement and drive adoption of their financial operations platform. You'll work closely with clients to ensure they maximize the value of Ramp's services. This role requires experience in customer success and a strong understanding of financial operations.
Job Description
Who you are
You have a strong background in customer success management, ideally with experience in the financial technology sector. You understand the importance of customer engagement and have a proven track record of driving user adoption and satisfaction. Your communication skills are top-notch, allowing you to build strong relationships with clients and internal teams alike.
You are data-driven and can analyze customer feedback and usage metrics to identify areas for improvement. You thrive in collaborative environments and enjoy working with cross-functional teams to enhance the customer experience. Your problem-solving skills enable you to address customer concerns effectively and proactively.
What you'll do
As a Customer Activation Manager at Ramp, you will be responsible for onboarding new clients and ensuring they have a smooth transition to using our platform. You will work closely with customers to understand their needs and help them leverage Ramp's features to optimize their financial operations. Your role will involve conducting training sessions, creating user guides, and providing ongoing support to ensure customer satisfaction.
You will collaborate with the product and engineering teams to relay customer feedback and suggest enhancements to the platform. By analyzing customer data, you will identify trends and opportunities for upselling additional services. Your goal is to drive customer engagement and retention, ensuring that clients see the value in Ramp's offerings.
What we offer
At Ramp, we provide a dynamic work environment where innovation is encouraged. You will have access to resources and support to help you succeed in your role. We offer competitive compensation, including benefits that support your well-being and professional growth. Join us in reshaping the future of financial operations and make a significant impact on our clients' success.
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