Customer Success Manager • Senior

Who you are

You have a proven track record in customer success management, ideally with 5+ years of experience in a similar role. Your expertise lies in driving customer engagement and activation strategies that lead to measurable business outcomes. You possess strong analytical skills and can leverage data to inform your decisions and strategies. You are an excellent communicator, capable of building relationships with diverse stakeholders, and you thrive in collaborative environments.

You understand the nuances of financial operations and how to optimize them for various business types. Your experience in working with AI-driven solutions is a plus, as you can effectively communicate the value of technology in enhancing customer experiences. You are adaptable and can navigate the challenges of a fast-paced startup environment, always looking for ways to improve processes and outcomes.

Desirable

Experience in the fintech industry or with financial operations platforms is highly desirable. Familiarity with AI technologies and their application in customer engagement will set you apart. You are comfortable working with cross-functional teams and have a knack for identifying customer needs and translating them into actionable strategies.

What you'll do

In this role, you will be responsible for developing and executing customer activation strategies that drive engagement and retention. You will work closely with finance teams to understand their needs and tailor solutions that maximize their operational efficiency. Your role will involve analyzing customer data to identify trends and opportunities for improvement, ensuring that Ramp's offerings align with customer expectations.

You will collaborate with product and engineering teams to provide feedback on customer needs and help shape the development of new features. Additionally, you will lead initiatives to educate customers on best practices and how to leverage Ramp's platform effectively. Your ability to communicate complex concepts in a clear and engaging manner will be crucial in this role.

You will also be involved in measuring the success of customer activation efforts, using metrics to assess performance and inform future strategies. By fostering strong relationships with customers, you will play a key role in driving Ramp's growth and success in the market.

What we offer

Ramp offers a dynamic work environment where innovation is encouraged. You will have the opportunity to work with a talented team of professionals who are passionate about transforming financial operations. We provide competitive compensation and benefits, including support for relocation to our New York or San Francisco offices if needed. Our culture emphasizes collaboration, growth, and the importance of every team member's contribution to our mission of rethinking finance for modern businesses.