About Ramp
The all-in-one platform for smarter financial operations
Key Highlights
- Valuation reached $8.1B in 2022, projected $22.5B by 2025
- Over 1000 employees with a focus on engineering talent
- Trusted by clients like Ro, Planned Parenthood, and Truebill
- 90% of customers switched from legacy players like Expensify
Ramp is an all-in-one financial operations platform that combines corporate cards with a comprehensive spending management dashboard. Founded in 2019 and emerging from stealth in 2020, Ramp achieved a valuation of $8.1B in early 2022 and is projected to reach $22.5B by 2025. The platform is trusted ...
🎁 Benefits
Ramp offers comprehensive medical, dental, and vision insurance, a One Medical Membership, and a 401(k) plan with employer matching. Employees enjoy u...
🌟 Culture
Ramp's culture is driven by its engineering-first approach, focusing on innovation in financial technology. The team is dedicated to automating financ...
Overview
Ramp is seeking a Scaled Customer Activation Manager to enhance customer engagement and drive adoption of their financial operations platform. This role focuses on leveraging AI to optimize customer experiences and requires strong collaboration with finance teams.
Job Description
Who you are
You have a strong background in customer success and activation, ideally with 5+ years of experience in a similar role within the fintech or SaaS industry. You understand the importance of customer engagement and have a proven track record of driving user adoption and satisfaction. Your analytical skills allow you to interpret data effectively, enabling you to make informed decisions that enhance customer experiences. You are a natural collaborator, working closely with cross-functional teams to ensure that customer needs are met and exceeded. You are comfortable with technology and have a keen interest in how AI can transform customer interactions. You are proactive and take initiative in identifying opportunities for improvement and growth within the customer base.
What you'll do
In this role, you will be responsible for developing and executing strategies that drive customer activation and engagement. You will work closely with customers to understand their needs and challenges, providing tailored solutions that maximize the value they receive from Ramp's platform. You will analyze customer data to identify trends and insights, using this information to inform your strategies and initiatives. Collaboration is key, as you will partner with product, engineering, and marketing teams to ensure that customer feedback is incorporated into product development and enhancements. You will also lead training sessions and workshops to educate customers on best practices and new features, ensuring they are fully equipped to leverage the platform effectively. Your goal is to foster strong relationships with customers, helping them achieve their financial objectives while driving Ramp's growth.
What we offer
Ramp offers a dynamic work environment where innovation is encouraged. You will have access to resources and support to help you succeed in your role. The company values work-life balance and provides flexible working arrangements. Additionally, you will be part of a talented team that is passionate about transforming the finance industry through technology. Ramp also offers competitive compensation and benefits, including health insurance, retirement plans, and opportunities for professional development. You will be joining a company that is recognized for its innovative approach and commitment to customer success.
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