Customer Support • Entry-Level

Who you are

You are someone who thrives in a customer-centric environment and is eager to help others. You possess strong communication skills and have a knack for problem-solving, making you an ideal fit for the Customer Experience Agent role at Ramp. You understand the importance of providing exceptional service and are motivated to ensure that every customer interaction is positive and productive.

You may have experience in customer service or a related field, but what matters most is your willingness to learn and grow within the role. You are adaptable and can handle various customer inquiries with patience and professionalism. You are excited about the opportunity to work with a team that values innovation and collaboration.

What you'll do

As a Customer Experience Agent at Ramp, you will be the first point of contact for our customers, assisting them with their inquiries and ensuring they have a seamless experience with our financial operations platform. You will engage with customers through various channels, including phone, email, and chat, providing timely and accurate information to resolve their issues.

You will work closely with other teams to escalate complex inquiries and ensure that customer feedback is communicated effectively. Your role will involve understanding our products and services thoroughly, enabling you to guide customers in utilizing Ramp to its fullest potential. You will also contribute to improving our customer support processes by sharing insights and suggestions based on your interactions.

What we offer

At Ramp, we offer a dynamic work environment where you can grow your skills and advance your career in customer support. You will be part of a team that is dedicated to rethinking how finance teams operate in the age of AI. We provide competitive compensation and benefits, including snacks, drinks, and support for relocation if needed. Join us in making a significant impact on how businesses manage their financial operations.