Customer Success Manager • Mid-Level

Who you are

You are a customer-obsessed individual who values building a community of users who love the product. You think of customers as investments and act as the voice of the customer within the organization. You enjoy solving big problems and finding creative solutions to enhance customer satisfaction and engagement. Your experience in customer success or related fields has equipped you with the skills to understand customer needs and drive product adoption effectively.

You thrive in a startup environment and are excited about the opportunity to work with a team that has a proven track record of building billion-dollar companies. You are adaptable and can navigate the challenges of a fast-paced, remote work culture. Your ability to communicate effectively with both customers and internal teams will be crucial in this role, as you will be responsible for ensuring that customer feedback is integrated into product development.

What you'll do

As a Customer Success Manager at Regrello, you will be responsible for driving user adoption and satisfaction among our enterprise customers in the Asia-Pacific region. You will work closely with customers to understand their needs and ensure they are getting the most value from our no-code collaboration platform. Your role will involve onboarding new customers, providing training, and offering ongoing support to help them achieve their goals.

You will collaborate with cross-functional teams, including product and engineering, to relay customer feedback and advocate for enhancements that improve the user experience. Your insights will help shape the product roadmap and ensure that we are meeting the evolving needs of our customers. You will also be responsible for tracking customer engagement metrics and identifying opportunities for upselling and cross-selling our solutions.

In this role, you will have the chance to contribute to a culture of customer obsession and innovation. You will be part of a team that is dedicated to reimagining supply-chain automation and making a significant impact in the industry. Your success will be measured by customer satisfaction scores, retention rates, and the overall growth of our customer base.

What we offer

Regrello offers a flexible, remote work culture that empowers you to thrive in your role. You will be part of a dynamic startup environment with a strong focus on collaboration and innovation. We provide competitive compensation and the opportunity to work with a talented team of professionals who are passionate about transforming the supply chain industry. Join us and be part of a mission-driven company that is making a difference in how businesses operate.