Customer Success Manager • Mid-Level

Who you are

You have a proven track record in customer success, ideally with experience in managing relationships with enterprise clients. You thrive in environments where you can translate complex technical concepts into business value, and you enjoy collaborating with cross-functional teams to drive customer outcomes. Your ability to engage with executive stakeholders and understand their needs sets you apart. You are passionate about data and its potential to transform businesses, and you are eager to help customers navigate their data journeys. You have excellent communication skills, enabling you to articulate strategies and insights effectively. You are adaptable and can manage multiple priorities while maintaining a focus on customer satisfaction.

What you'll do

In this role, you will serve as a trusted advisor to Atlan's customers, guiding them in their data initiatives and helping them achieve measurable business outcomes. You will lead onboarding processes, ensuring customers understand how to leverage Atlan's active metadata platform effectively. You will work closely with data teams to foster collaboration and governance, driving the adoption of best practices. You will analyze customer usage patterns and feedback to identify opportunities for improvement and growth. You will collaborate with product and engineering teams to relay customer insights and influence product development. Your role will involve regular check-ins with customers to assess their progress and address any challenges they face. You will also develop and deliver training sessions to empower customers in using Atlan's tools. Your success will be measured by customer satisfaction, retention rates, and the overall impact of Atlan's solutions on their business.

What we offer

At Atlan, you will be part of a dynamic team that is reshaping how organizations interact with data. We offer a collaborative work environment where your contributions will directly impact our customers' success. You will have opportunities for professional growth and development, as well as access to resources that support your career advancement. We believe in fostering a culture of inclusivity and diversity, where every team member's voice is valued. Join us in our mission to empower teams to unlock the full potential of their data.