Customer Operations • Entry-Level

Who you are

You are someone who thrives in a fast-paced environment and is eager to contribute to a team that is fundamentally reshaping how goods move in the online era. You possess strong technical fundamentals and an entrepreneurial drive, which aligns with Relay's mission to free commerce from friction. You are adaptable and ready to tackle challenges in the logistics industry, ensuring that the online shopping experience is seamless and accessible to everyone.

You understand the importance of collaboration and communication within a team. You seek out win-win solutions for merchants, couriers, and customers, believing that when they thrive, so do you. Your commitment to high standards and shared success makes you a valuable addition to Relay's talent-dense team.

Desirable

While specific technical skills are not mentioned, a background in logistics or customer service would be beneficial. Familiarity with e-commerce platforms and an understanding of the challenges faced in the logistics industry could set you apart.

What you'll do

As a Live Operations Agent, you will play a crucial role in supporting Relay's operations. You will be responsible for monitoring and managing logistics processes, ensuring that goods are delivered efficiently and effectively. Your role will involve working closely with various stakeholders, including merchants and couriers, to resolve any issues that may arise during the delivery process.

You will utilize data-driven insights to enhance operational efficiency and improve the overall customer experience. Your ability to analyze data and identify trends will be essential in making informed decisions that contribute to the success of Relay's mission.

Collaboration is key in this role, as you will work alongside a diverse team of professionals who are committed to innovation and excellence. You will participate in regular team meetings, providing updates on operations and sharing insights that can help improve processes.

Your contributions will directly impact the logistics network, helping to create a more sustainable and efficient system for e-commerce. You will be encouraged to think critically and propose solutions that align with Relay's vision of a future where commerce is frictionless.

What we offer

Relay Technologies offers a vibrant and intellectually stimulating work environment. You will be part of a team that values diversity and inclusion, fostering a workplace where everyone can thrive. The company is committed to sustainability and aims to make a positive impact on the environment and communities.

As a remote position, you will have the flexibility to work from Bulgaria, allowing you to balance your professional and personal life effectively. Relay is dedicated to supporting your growth and development, providing opportunities for learning and advancement within the company.

Join Relay Technologies and be part of a mission-driven team that is transforming the logistics industry. Together, we can create a world where goods move more freely, making online shopping accessible to everyone.