It Support • Mid-Level

Who you are

You are an experienced IT Support Specialist with a strong background in providing technical support in high-pressure environments, particularly within trading operations. You thrive in fast-paced settings and are deeply familiar with trading desk technology, ensuring that you can effectively assist high-performing financial professionals. Your expertise in both Windows and Mac operating systems allows you to diagnose and resolve issues efficiently, making you a valuable asset to the trading team. You have a proactive approach to problem-solving and are committed to delivering exceptional service to your colleagues.

What you'll do

In this role, you will provide immediate, daily hands-on support for trading desks through various channels including walk-ups, tickets, and chats. Your day will start early at 6:30 AM to ensure continuous trader workstation availability and optimal performance for low-latency trading. You will be responsible for responding to and resolving high-severity incidents within established service level agreements (SLAs), providing detailed root cause analysis, and collaborating with trading systems teams to prevent recurrence of issues. As the Subject Matter Expert, you will be the primary technical contact for the trading teams, ensuring that they have the support they need to operate effectively.

What we offer

At Ripple, you will have the opportunity to work in a dynamic environment where your contributions directly impact the trading operations. We offer a supportive culture that encourages professional growth and development. You will be surrounded by colleagues who are dedicated to building a world where value moves like information, and you will play a crucial role in making that vision a reality. Join us and be part of a team that is committed to improving the global financial system and creating greater economic fairness and opportunity for more people.