Support Engineer • Senior

Who you are

You have a strong background in technical support, ideally with experience in the streaming or media industry. Your ability to communicate effectively with content partners and internal teams makes you a valuable asset in guiding partners through the onboarding process. You understand the importance of compliance with platform requirements and can help partners create intuitive user experiences that delight customers.

You thrive in collaborative environments and enjoy working with cross-functional teams, including engineering, product, and legal. Your problem-solving skills enable you to address technical issues efficiently, ensuring that partners receive the support they need to succeed. You are passionate about the streaming industry and are excited about the opportunity to contribute to Roku's mission of connecting consumers with the content they love.

What you'll do

As a Senior Partner Engineer - Technical Support, you will be the primary point of contact for content partners regarding platform, product, and technical topics. You will facilitate onboarding and manage app launches, ensuring that partners adhere to Roku's platform and business requirements. Your role will involve collaborating with various teams within Roku to provide comprehensive support and guidance to partners.

You will help partners develop best-in-class video apps and experiences, leveraging your technical expertise to troubleshoot issues and provide solutions. Your responsibilities will include conducting training sessions for partners, creating documentation to assist with the onboarding process, and continuously improving the support experience based on partner feedback.

You will also play a key role in ensuring that partners are compliant with Roku's policies and guidelines, helping them navigate any challenges that arise during the app development and launch process. Your ability to build strong relationships with partners will be crucial in fostering a collaborative environment that drives success for both Roku and its content partners.

What we offer

At Roku, you will be part of a fast-growing public company where your contributions are valued from day one. We offer a dynamic work environment that encourages innovation and collaboration. You will have the opportunity to work with a talented team dedicated to transforming the way people watch TV. We believe in empowering our employees to make a meaningful impact in the streaming industry, and we support your professional growth through various development opportunities.