About Rutter
Streamlining commerce with a universal API
Key Highlights
- Raised $10 million in funding to enhance infrastructure
- Based in NoHo, New York, with 21-100 employees
- Universal API for Shopify, Amazon, and BigCommerce integration
- 100% medical, dental, and vision coverage for employees
Rutter is a B2B API platform based in NoHo, New York, that simplifies commerce, accounting, and payments for businesses. By providing a universal API, Rutter enables companies to seamlessly integrate data across platforms like Shopify, Amazon, and BigCommerce, significantly reducing development time...
🎁 Benefits
Rutter offers unlimited paid time off, a wellness stipend, and a 401K match. Employees receive 100% coverage for medical, dental, and vision, along wi...
🌟 Culture
Rutter fosters a culture focused on innovation and efficiency, prioritizing the removal of complexities in commerce integration. The company is engine...
Support Engineer • Entry-Level
Overview
Rutter is seeking a Support Engineer to provide technical support for their B2B2B unified API platform. You'll work closely with customers and internal teams to resolve technical issues. This role is ideal for candidates with experience in technical support or software engineering.
Job Description
Who you are
You have experience in technical support or software engineering, and you thrive on solving complex problems. You possess a keen attention to detail and are committed to ensuring customer satisfaction. You enjoy collaborating with teams and have a knack for asking the right questions to get to the root of issues. You are adaptable and eager to learn, ready to take on challenges that extend beyond your primary responsibilities.
What you'll do
In this role, you will be responsible for handling the first level of technical support for all customers. You will investigate, resolve, and triage incoming support tickets during business hours in Eastern Standard Time. Your goal is to ensure that customers receive timely and effective solutions to their technical issues. You will work closely with product and engineering teams to communicate customer feedback and help improve the overall customer experience.
What we offer
Rutter provides a fast-paced and collaborative work environment. You will enjoy generous paid time off, quarterly company-wide recharge days, and a wellness stipend to support your well-being. Join us in shaping the future of embedded finance and make a meaningful impact on the success of our customers.
Interested in this role?
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