Business Operations • Senior

Who you are

You have a strong background in business operations, ideally with experience in go-to-market strategies and customer renewals. Your analytical skills allow you to interpret data effectively, driving insights that enhance operational efficiency. You thrive in collaborative environments, working closely with sales, marketing, and product teams to align strategies and achieve business goals. Your communication skills enable you to articulate complex ideas clearly, fostering strong relationships across departments. You are proactive in identifying opportunities for improvement and implementing solutions that drive results. You understand the importance of customer satisfaction and retention, and you are committed to enhancing the customer experience through strategic initiatives.

Desirable

Experience in a technology or SaaS company is a plus, as is familiarity with IoT or connected operations. You may have a background in project management or have worked in roles that required cross-functional collaboration. A data-driven mindset and proficiency in analytics tools will help you excel in this position.

What you'll do

In this role, you will lead initiatives aimed at improving the renewals process, ensuring that customers receive exceptional service and support. You will analyze customer data to identify trends and opportunities for enhancing retention strategies. Collaborating with sales and customer success teams, you will develop and implement processes that streamline renewals and improve customer satisfaction. You will also work closely with product teams to ensure that customer feedback is incorporated into product development, driving continuous improvement. Your ability to manage multiple projects simultaneously will be crucial as you work to align various stakeholders towards common goals. You will report on key performance indicators related to renewals, providing insights that inform strategic decisions.

What we offer

Samsara offers a dynamic work environment where you can make a significant impact on the company's growth and customer success. You will have the opportunity to work with a talented team dedicated to transforming physical operations through innovative technology. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in shaping the future of connected operations and making a difference in industries that power our global economy.