Customer Success Manager • Senior

Who you are

You have a strong background in customer success management, ideally with experience in technology or SaaS environments. You understand the importance of customer loyalty and have a proven track record of driving adoption and satisfaction through strategic engagement. Your analytical skills allow you to assess customer needs and provide tailored recommendations that align with their business objectives. You excel in building relationships and are passionate about helping customers achieve their goals with innovative solutions. You are proactive in identifying opportunities for service expansion and have a knack for metrics analysis to gauge success.

What you'll do

As a Senior Customer Success Manager at Saviynt, you will be responsible for managing customer relationships and ensuring they derive maximum value from our Enterprise Identity Cloud. You will conduct routine health checks and provide oversight on customer adoption, making recommendations for improvements and additional services. Your role will involve categorizing customers based on their needs and priorities, allowing you to tailor your approach effectively. You will collaborate closely with cross-functional teams to address any challenges and ensure customers remain on track towards their goals. Your efforts will directly contribute to customer happiness, retention, and the overall expansion of Saviynt's business.

What we offer

At Saviynt, we believe in empowering our employees and providing them with the tools they need to succeed. You will be part of a dynamic team that values innovation and collaboration. We offer competitive compensation and opportunities for professional growth within a supportive environment. Join us in making a difference in the world of digital transformation and cybersecurity.