About Saviynt
Intelligent cloud identity management solutions
Key Highlights
- Headquartered in El Segundo, CA with 1001+ employees
- $870 million raised in Series B funding
- Clients include Marriott, BP, and Toyota Connected
- Focus on cloud-based identity governance for enterprise systems
Saviynt, headquartered in El Segundo, CA, provides cloud identity governance and access management solutions that enable organizations to achieve Zero-Trust security. With over 1,000 employees, Saviynt has raised $870 million in funding and serves notable clients such as Marriott, BP, and Toyota Con...
🎁 Benefits
Saviynt offers competitive pay with base salary and bonuses, comprehensive medical, dental, and vision benefits, and a flexible time-off policy. Emplo...
🌟 Culture
Saviynt's culture is rooted in innovation and agility, having transitioned to a cloud-based model early on. The company prioritizes large enterprise c...
Overview
Saviynt is hiring a Support Account Manager to serve as a trusted advisor for key accounts in Japan. You'll help customers resolve issues and optimize their support experience. This role requires strong communication and problem-solving skills.
Job Description
Who you are
You have experience in customer support or account management, ideally within a technical environment — you understand the importance of building strong relationships with clients and ensuring their needs are met. You possess excellent communication skills, allowing you to effectively convey technical information to non-technical stakeholders. You are proactive in identifying potential issues and are skilled at problem-solving to enhance customer satisfaction.
You are familiar with the technical aspects of the products you support — this knowledge enables you to provide insightful guidance to customers and help them achieve their business goals. You thrive in a collaborative environment, working closely with cross-functional teams to ensure a seamless support experience for clients.
What you'll do
As a Support Account Manager, you will be the primary technical contact for key accounts, working closely with customers to understand their business objectives and service history. You will help customers resolve issues efficiently, ensuring minimal disruption to their operations. Your role will involve optimizing the support experience by providing tailored solutions and recommendations based on customer needs.
You will collaborate with internal teams to address customer concerns and drive improvements in service delivery. By analyzing customer feedback and service history, you will identify opportunities for enhancing the support experience and accelerating innovation for your clients. Your expertise will be crucial in helping customers navigate challenges and achieve their desired outcomes.
What we offer
Saviynt provides a dynamic work environment where you can grow your skills and advance your career. We value collaboration and encourage our employees to share their insights and ideas. You will have the opportunity to work with a diverse range of clients and contribute to their success, making a meaningful impact in their operations. We offer competitive compensation and benefits to support your professional journey.
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