About Scality
Transforming data management for a digital future
Key Highlights
- Headquartered in Yerba Buena, San Francisco, CA
- Raised $178.8 million in Series E funding
- 50% revenue growth driven by hybrid and multi-cloud solutions
- Customers include Comcast, Bloomberg, and Orange
Scality, headquartered in Yerba Buena, San Francisco, CA, specializes in software-defined storage and data management solutions. With a customer base that includes major enterprises like Comcast, Bloomberg, and Orange, Scality has raised $178.8 million in funding across multiple rounds, including a ...
🎁 Benefits
Scality offers a range of benefits including a charitable donation matching program, a sports allowance program, and support for educational conferenc...
🌟 Culture
Scality's culture is defined by its focus on solving complex data management challenges at scale. The company emphasizes innovation and collaboration,...
Overview
Scality is hiring a Customer Success Manager to build a dedicated Customer Success layer that ensures clients maximize their investment. You'll act as a strategic bridge between technology and customer goals, advocating for business health.
Job Description
Who you are
You have a strong background in customer success or account management, ideally within the technology sector. You understand the importance of aligning customer goals with business objectives, and you are passionate about helping clients achieve maximum value from their investments. You possess excellent communication skills, enabling you to effectively advocate for customers while collaborating with internal teams. You thrive in a startup environment and are excited about the opportunity to shape the customer success philosophy from the ground up.
You are a strategic thinker who can analyze customer needs and translate them into actionable plans. You have experience working with technical products and can bridge the gap between technology and business. You are proactive in identifying potential issues and opportunities for improvement, ensuring that customers receive the highest level of service and support. You are comfortable working in a fast-paced environment and can adapt to changing priorities.
What you'll do
In this role, you will be responsible for developing and implementing customer success strategies that drive customer satisfaction and retention. You will work closely with clients to understand their business goals and ensure they are leveraging Scality's solutions effectively. You will act as the primary point of contact for customers, addressing their needs and concerns while advocating for their interests within the company. You will collaborate with cross-functional teams, including sales, engineering, and product management, to ensure a seamless customer experience.
You will analyze customer data to identify trends and insights that can inform your approach to customer success. You will conduct regular check-ins with clients to assess their satisfaction and gather feedback on our products and services. You will develop training materials and resources to help customers maximize their use of our solutions. Additionally, you will play a key role in onboarding new customers, ensuring they have a smooth transition and are set up for success from day one.
What we offer
At Scality, you will be part of a dynamic and innovative team that is dedicated to delivering exceptional customer experiences. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will have the chance to make a significant impact on our customer success initiatives and help shape the future of our company. Join us in building a customer-centric culture that prioritizes long-term relationships and business value.
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