Customer Success Manager • Senior

Who you are

You have 5+ years of experience in customer success or account management, particularly within enterprise environments. You excel at building and maintaining relationships with executive stakeholders, ensuring their needs are met and their expectations exceeded. Your strategic mindset allows you to identify opportunities for growth and expansion within existing accounts, driving measurable business impact.

You are skilled in onboarding and enabling new customers, designing tailored rollout and training programs that accelerate time-to-value. Your ability to communicate complex concepts clearly and effectively makes you a trusted advisor to your clients, helping them connect Scribe’s capabilities to their organizational goals and KPIs.

You thrive in a collaborative environment, working closely with cross-functional teams to ensure world-class engagement and retention. Your analytical skills enable you to track adoption metrics and ROI, influencing renewals and multi-year contracts. You are passionate about customer success and committed to helping clients realize the full value of the solutions they use.

Desirable

Experience in a SaaS environment is a plus, as is familiarity with tools and technologies that enhance customer engagement and success. You understand the importance of data-driven decision-making and are comfortable using analytics to inform your strategies.

What you'll do

As a Senior Customer Success Manager at Scribe, you will own a portfolio of our largest enterprise customers, ensuring they receive exceptional service and support. You will drive adoption and expansion by identifying new use cases and teams that can benefit from Scribe’s solutions. Your role will involve onboarding new customers and designing tailored training programs that lead to early success.

You will serve as a strategic advisor to executive sponsors, connecting Scribe’s capabilities to their organizational goals. Leading quarterly business reviews (QBRs) and executive business reviews (EBRs) will be a key part of your responsibilities, where you will communicate business outcomes and adoption metrics.

Your proactive approach will help you influence renewals and multi-year contracts, ensuring that our enterprise customers realize and expand the full value of Scribe. You will collaborate closely with internal teams to champion best practices and drive customer engagement.

What we offer

At Scribe, we celebrate diversity and are committed to creating a workplace where everyone feels supported. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a dynamic team that values collaboration and innovation, working together to transform how organizations operate.

Join us in making a significant impact on our customers' success and driving the growth of Scribe. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.