Customer Support • Entry-Level

Who you are

You are someone who thrives in a customer-centric environment and enjoys helping others. You have a strong ability to communicate effectively through various channels, including phone, email, and chat. Your passion for live events and technology aligns with SeatGeek's mission to modernize the ticketing industry. You are adaptable and can work flexible hours, including weekends and holidays, to meet customer needs.

You understand the importance of metrics and consumer insights in improving service quality. You are eager to learn about SeatGeek's latest features and ticketed events, ensuring you can provide informed support to customers. Your commitment to delivering ridiculously good customer service sets you apart as an Event Expert.

What you'll do

As a Customer Service - Event Expert, you will be the voice of SeatGeek, resolving customer issues and providing specialized support. You will handle a high volume of customer contacts, ensuring that each interaction is positive and helpful. You will stay informed about SeatGeek's features and events to assist customers effectively. Your role will involve using metrics to evaluate your performance and contribute to the continuous improvement of SeatGeek's services.

You will collaborate with your team to ensure that customer inquiries are addressed promptly and accurately. Your ability to work weekends and flexible shifts will be essential in providing support to customers year-round. You will play a crucial role in enhancing the customer experience and helping SeatGeek maintain its reputation for excellent service.

What we offer

SeatGeek offers a dynamic work environment where you can grow your skills in customer service and gain insights into the ticketing industry. You will be part of a team that values diversity and inclusion, welcoming individuals from all backgrounds. The company is committed to providing a supportive culture where you can thrive and make a meaningful impact on customers' experiences.