Technical Support Engineer • Senior

Who you are

You have a strong background in technical support, ideally with experience in troubleshooting complex systems and providing exceptional customer service. Your ability to dive deep into intricate customer environments allows you to resolve challenging issues effectively. You are a collaborative team player who enjoys working closely with engineering and product teams to identify and resolve bugs, ensuring a seamless experience for customers. Your communication skills are top-notch, enabling you to educate customers and partners on installation and configuration best practices. You thrive in a fast-paced environment and are eager to take ownership of difficult problems, making you a go-to person for your team.

Desirable

Experience with cloud-based security systems or physical security solutions would be a plus. Familiarity with AI-powered platforms and an understanding of enterprise customer needs can set you apart. You are always looking to improve your technical skills and stay updated with the latest industry trends.

What you'll do

In this role, you will own and resolve challenging issues across the entire suite of Verkada products, acting as the primary point of contact for difficult problems. You will dive deep into customer environments, troubleshooting complex systems and providing crucial support to our growing base of enterprise customers. Your responsibilities will include collaborating closely with the engineering and product teams to identify and resolve bugs, providing essential feedback to drive product improvement. You will also help develop the team by working with other engineers on tough problems and effective communication strategies. Your role is vital in ensuring customer satisfaction and enhancing the overall quality of Verkada's offerings.

What we offer

At Verkada, you will be part of a rapidly growing company that values innovation and teamwork. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in a collaborative environment where your contributions directly impact the success of our customers and the company. Join us in transforming how organizations protect their people and places with our integrated, AI-powered platform.