Customer Support • Entry-Level

Who you are

You are a proactive problem solver with a strong customer-first attitude — you thrive in environments where you can make a difference in customer experiences. Your ability to communicate effectively in French is essential, as you will be interacting with a diverse customer base. You understand the importance of timely responses and are dedicated to ensuring that customers receive their orders as quickly as possible. You are adaptable and can handle various customer inquiries, from payment issues to general questions about the platform. Your passion for e-commerce and community engagement drives you to contribute positively to the customer experience team.

What you'll do

As a Customer Experience Agent, you will be responsible for resolving customer issues related to payments, orders, and shipments — your goal is to ensure that every customer interaction is positive and productive. You will work closely with buyers and sellers to address their concerns and provide solutions that enhance their experience on the platform. Your role will involve managing order inquiries and ensuring that any issues are resolved efficiently. You will also contribute to process improvements within the team, helping to streamline operations and enhance overall customer satisfaction. Your work will directly impact the growth of Whatnot as a leading live shopping platform.

What we offer

Whatnot offers a dynamic work environment where innovation is encouraged — you will be part of a team that is redefining e-commerce. We provide opportunities for professional growth and development, ensuring that you have the tools and support needed to succeed in your role. Our company culture values diversity and inclusion, and we believe that a collaborative approach leads to better outcomes for our customers. Join us as we build the future of online marketplaces together.