About ShipMonk
Your partner in seamless eCommerce fulfillment
Key Highlights
- Headquartered in Fort Lauderdale, Florida
- Over 1,000 customers including MVMT and The Ridge
- $50 million raised to enhance technology and services
- Integrates with major platforms like Shopify and Amazon
ShipMonk is a leading eCommerce order fulfillment provider headquartered in Fort Lauderdale, Florida. With over 1,000 customers, including brands like MVMT and The Ridge, ShipMonk offers a comprehensive multichannel fulfillment solution that integrates with platforms like Shopify and Amazon. The com...
🎁 Benefits
Employees enjoy competitive salaries, equity options, unlimited PTO, and a flexible remote work policy, promoting a healthy work-life balance....
🌟 Culture
ShipMonk fosters a culture of innovation and customer-centricity, emphasizing data-driven decision-making and a commitment to operational excellence i...
Customer Success Manager • Mid-Level
Overview
ShipMonk is hiring a Merchant Success Manager to support high-growth ecommerce and DTC brands. You'll work with cutting-edge technology and a dedicated team to ensure merchant satisfaction. This role requires strong interpersonal skills and a commitment to customer success.
Job Description
Who you are
You have a strong background in customer success or account management, ideally within the e-commerce or logistics sectors. Your experience has equipped you with the ability to build lasting relationships with clients, ensuring they receive the support they need to thrive. You are a proactive problem solver who enjoys working closely with customers to understand their needs and challenges. Your communication skills are top-notch, allowing you to convey complex information clearly and effectively. You thrive in a collaborative environment and are comfortable working with cross-functional teams to deliver exceptional service. You are passionate about helping businesses grow and succeed, and you understand the importance of a customer-first mindset.
What you'll do
As a Merchant Success Manager at ShipMonk, you will be the primary point of contact for our merchants, guiding them through our fulfillment processes and ensuring they maximize the value of our services. You will work closely with merchants to understand their unique needs and provide tailored solutions that drive their success. Your role will involve onboarding new clients, providing training on our technology platform, and offering ongoing support to address any issues that arise. You will collaborate with internal teams to relay customer feedback and contribute to the continuous improvement of our services. Your goal is to foster strong relationships with our merchants, helping them navigate challenges and celebrate their successes.
What we offer
At ShipMonk, we believe in building for the long term and investing in our employees. You will be part of a dynamic team that values collaboration and innovation. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Our culture is centered around support and transparency, ensuring that you have the resources you need to succeed in your role. Join us in our mission to revolutionize fulfillment and empower merchants to thrive in the e-commerce landscape.
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