Product Manager • Mid-Level

Who you are

You have 3+ years of experience in product management, solutions engineering, or customer success — you've successfully managed product deployments and understand the intricacies of customer interactions. Your background equips you to bridge technical and strategic aspects of product management, ensuring that deployments meet customer needs effectively.

You thrive in a collaborative environment where your contributions can significantly impact the team's success — you enjoy working closely with strategic accounts and are energized by the challenge of turning insights into actionable product improvements. Your ability to identify gaps and drive continuous improvement is a key asset.

You possess a strong understanding of AI technologies and their applications in customer experience — your knowledge allows you to engage with technical teams and stakeholders effectively, ensuring that the product aligns with market needs and customer expectations. You are comfortable navigating complex technical discussions and translating them into user-friendly solutions.

You are passionate about creating empathetic interactions through technology — you believe in the power of AI to enhance customer experiences and are excited about building products that learn and adapt over time. Your vision aligns with Siena's mission to transform customer interactions into intelligent experiences.

Desirable

Experience with AI or machine learning technologies is a plus, as it will enhance your ability to contribute to product development discussions. Familiarity with customer experience platforms or deployment strategies will also be beneficial in this role.

What you'll do

As a Product Manager for AI Agent Deployment, you will be embedded with strategic accounts, taking ownership of their deployment outcomes. Your role involves deploying AI agents and ensuring that they deliver the desired results for customers. You will work closely with clients to understand their needs and translate those into product features that enhance the platform's capabilities.

You will drive the deployment process, continuously monitoring outcomes and identifying areas for improvement — your insights will directly influence product enhancements, ensuring that the platform evolves to meet customer demands. You will engage in a feedback loop where you deploy agents, analyze their performance, and iterate on product features based on real-world usage.

Collaboration is key in this role; you will work alongside engineering and design teams to ensure that product improvements are feasible and aligned with customer expectations. Your ability to communicate effectively with both technical and non-technical stakeholders will be crucial in driving successful deployments.

You will also be responsible for defining metrics that measure the success of deployments — your analytical skills will help you assess the impact of AI agents on customer interactions and overall business outcomes. By leveraging data, you will make informed decisions that guide product development.

What we offer

At Siena AI, you will be part of a small, distributed team that values each member's contributions. We foster an environment where innovation thrives, and every team member has the opportunity to make a significant impact. You will be working on cutting-edge technology that is reshaping customer experiences across various industries.

We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work on projects that challenge you and expand your skill set in the rapidly evolving field of AI and customer experience.

Join us in our mission to create an operating system of AI agents that enhance customer interactions — your work will help businesses connect with their customers in more meaningful ways, transforming every interaction into an opportunity for intelligence and improvement.